We offer FREE returns In-store and Online.
HOLIDAY RETURN POLICY - Online orders placed between October 15, 2021 and December 25, 2021 can be returned in store or online up until January 20, 2022.
Returns & Exchanges Condition
- All items must be unworn
- Footwear must be in the original shoebox
- If returning via mail - the shoe box must be protected by a bag or protective shipping box. Do not tape or damage the shoe box.
IF YOU CAN'T PRINT YOUR RETURN LABEL AT HOME - Once you create your return label here - Canada Post will send you an email you can present at any post office - they will print the label for you at the post office
Returning in store, just bring your online receipt, show a clerk and you're done.
All Footwear must be returned in the original packaging.
Refunds will be issued via the original method of payment, including purchases made with Credit Card or Gift Card. Please Note: Shipping costs are non-refundable
Our Return Policy
We will gladly refund or exchange your unworn item(s) within 14 days of purchase or delivery, accompanied by your invoice/receipt. All items must be returned in their original condition and packaging.
Return To A Store
Depending on your method of payment, you can bring your return to any Blackwell location, where our sales associates will be pleased to assist you. Please remember to present a copy of the invoice e-mailed to you, either printed or on your mobile device. Refunds will be issued via the original method of payment, including purchases made with Credit Card or Gift Card. Please Note: Shipping costs are non-refundable.
Return Via Shipment
Ship your return back to us using free return shipping. Please remember to print or e-mail our online return form and a copy of the invoice e-mailed to you. All merchandise must be shipped in protective packing material (box, polybag, etc). Refunds less any shipping costs will be issued via the original method of payment within 10 business days of receipt.
Final Sale Items
PLEASE NOTE: Clearance Items are Final Sale and in Limited Quantities
The following items are finale sale and cannot be returned…
- All UGG footwear - can only be returned online, NOT in stores
- All Clearance
- FACE MASKS
Defective items (including "final sale") may be eligible for replacement or store credit. The merchandise must be assessed and deemed defective by a Blackwell employee. To return your defective merchandise for assessment, please follow one of the above return methods.